Return Policy
R-Cubed Service and Sales offers a 30 day return policy on new equipment only. Refurbished equipment is non-refundable. Original shipping and handling charges are non-refundable. The customer is responsible for return shipping and handling charges on all returned items. All returns must obtain a prior RMA# (Returned Merchandise Authorization) from R-Cubed Service and Sales. Any return we receive without an RMA number will be returned to you and no credit issued. RMA numbers are valid for 15 days from date of issuance. Returns must be 100% complete, in original condition it was received, with all original boxes and packing materials, contain all manuals, inserts, warranty card(s), software, cables and accessories. Additional charges may apply if the merchandise is not returned in 100% complete condition.
Before requesting an RMA (Returned Merchandise Authorization), make sure that you have read and understood clearly our Return Policy.
To obtain an RMA#, please email us at customerservice@rcubed.com.
RMA#'s and return directions will be emailed to customer within 3 days.
When shipping your package, we recommend that you insure the package you are returning. In the event the package is lost or damaged in transit, R-Cubed Service and Sales shall not be responsible. We suggest that you use a traceable carrier that can provide you with proof of delivery. RMA number must appear clearly on the shipping label affixed on the outside of all return shipments.
We reserve the right to refuse a return on any product that does not meet these requirements.
Merchandise returned for refund may be subject to a 25% restocking fee.
After we have received your return, inspected it, and approved it for refund, we will credit you in the same manner as your original payment.
Defective Merchandise
If your merchandise arrives malfunctioning or appears to be defective, our Customer Service team will make every effort to assist you in obtaining technical support, replacement, and or repair service. At the discretion of R-Cubed Service and Sales, in some instances, we may decide to repair or replace a defective product via our facility. Defective merchandise returned to our facility will be replaced with the same product. The customer is responsible for return shipping and handling charges on all returned items.
Damaged Merchandise
In the event that your merchandise arrives to you in physically damaged condition due to transit damage, please call Customer Service at 1-800-672-8233 or email us at customerservice@rcubed.com. You must make claims for damage within 3 days of delivery. After this allotted time, we cannot accept responsibility for the claim. We will contact the delivery carrier (UPS) on your behalf and have the merchandise picked up and inspected. Merchandise must be returned in the original shipping carton. Upon receipt of damaged merchandise to our warehouse, a replacement unit of the same model will be shipped to you.
Refused Shipments
At R-Cubed Service and Sales, we make every effort to ship orders expeditiously. Merchandise that is refused will be subject to a 25% restocking fee. Shipping and handling charges are non-refundable. If you wish to cancel your order prior to shipping, please call as soon as possible at 1-800-672-8233. No charges will be posted for cancellations that are made prior to processing and shipping.
